Delivery Service

1. You may enjoy free delivery to your specified delivery address when your order satisfies our minimum purchase amount of HK$1,200 on our website (as specified under your invoice). For a purchase amount under HK$1,200, a fixed delivery fee of HK$100 shall be applied (For our regular delivery areas).

1.1. For deliveries in the following remote locations there will be a HK$200 delivery fee: The Peak, Southern district, Hong Kong Airport, Tung Chung, Discovery Bay, Ma Wan, Sai Kung and Outlying Island, the delivery charge will be HK$200. 

1.2. Our delivery service provider will deliver your order at your door for your acceptance. Our delivery service provider will not be obligated to carry your order beyond the entrance of the specified delivery address.

2. Regular delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan (Not including any remote locations included in these districts) at our regular delivery fee. This service is available from 10am to 9pm between Monday and Saturday (excluding public holidays).

2.1. Should you have any inquiry about delivery, please feel free to contact us by email or phone number.

3. Delivery Time

3.1. For successful orders placed at our website between 9am to 6pm between Monday and Saturday (excluding public holidays) and confirmed by us via email, the estimated time for delivery to your specified billing address will be 2 - 5 working days (except weekends and public holidays).

3.2. Customers will be liable for a HK$100 penalty fee for delivery rescheduling due to failure to receive the delivery within the agreed time-slot, or incorrect delivery address.

3.3. We will deliver as scheduled to the best of our ability. Delivery time may be affected due to seasonal factors (E.g. Special promotional events) and festive periods (E.g. Christmas or Chinese New Year) and any other periods with special events, as we may need to cope with high volume of orders.

3.4. Pre-order purchases are not subject to clause 3.1, pre-order delivery times are set on a case by case basis, and delivery updates will be communicated to clients when appropriate.

4. Delivery services are not available:

4.1. At non-permanent address, restricted areas, hotel guest rooms, ports, marinas and warehouse;

4.2. At premises above the 4th floor of a building which are not accessible by elevator for delivery of 5 cases or more;

4.3. Where there are no authorized or legitimate unloading areas within 50 meters of the building of the delivery address.

5. After your order has been accepted, we will confirm with you about the expected delivery time and date. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.

6. In cases where the deliveries are delayed due to hoisting of typhoon signal no.8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next day.

7. If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information or your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).

8. All expected delivery dates and time are estimates only, We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

9. We reserve the right to charge storage fees at our prevailing rates in the event that you fail to receive the ordered products within 2 weeks from the date of order confirmation not arising from our faults. In such a case, you are required to settle any outstanding fees before you can collect your order.

10. In case of any dispute, our determination shall be final.