Exchanges & Refunds Policy

1. Subject to 10.2. below,  you are entitled to exchange or refund products which are found to be damaged or wrong upon delivery. In such cases, you can contact us via email or phone number to make arrangements for exchange within 2 days of receipt. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.

2. To be eligible for a return and/or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

3. Certain types of items cannot be returned, like perishable goods which have been opened, or removed from their packaging, custom products (such as special orders or personalized items), Gift Vouchers, Sale Items, and Free Products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

4. If we agree you are entitled to an exchange but the products to be exchanged are sold  out, you may return such product(s) to us and apply the amount paid to buy alternative product(s).

5. In exceptional cases at our sole discretion, we may refund the amount paid to your credit card or bank account (takes 4-6 weeks).

6. Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange or refund. Additional documents or evidence may be requested.

7. Any items provided free of charge must be returned together with the returned paid products. Otherwise the retail value of the gift item would be deducted from the refund.

8. Any items returned to us without prior exchange/refund request being approved  will not be accepted, and you will be liable for any related fees or charges.

9. In the event of an approved exchange/refund request, any damaged items may be disposed of and a replacement will be delivered free of charge, for exchanges, instructions on how to proceed will be provided.

10. A copy of this Policy is included in our "Terms & Conditions". In the event that these policies differ, the copy in the "Terms & Conditions" will take precedence.